TERMS & CONDITIONS

TERMS OF SERVICE

Last updated: September 4, 2026

Welcome to LUNE. These Terms of Service govern your use of the LUNE website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. ABOUT LUNE

LUNE is a jewellery brand operated by a business legally registered in Sharjah, United Arab Emirates.

LUNE's business operations, customer service and online store are operated by the legally registered business in the United Arab Emirates.

For orders within Europe, LUNE cooperates with a fulfillment and logistics center located in Germany. This fulfillment center is responsible for the storage, preparation, packing and shipment of applicable orders on behalf of LUNE.

The fact that certain orders are fulfilled and shipped from Germany does not mean that LUNE is a German-registered business. LUNE remains operated by the legally registered business in Sharjah, United Arab Emirates.

For questions regarding your order, products, returns or customer service, please contact:

Email: contact@1une.store

2. USING OUR WEBSITE

By using the LUNE website, you confirm that you are legally capable of entering into binding contracts under the laws applicable to you.

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden or interfere with the website or its operation.

We reserve the right to refuse service, cancel orders or restrict access to the website where we have reasonable grounds to believe that these Terms have been violated or that fraudulent or unlawful activity has occurred.

3. OUR PRODUCTS

LUNE offers jewellery and related products through its online store.

We make reasonable efforts to display product images, colours, measurements, materials and descriptions as accurately as possible. However, slight differences may occur due to screen settings, lighting, photography and the handmade nature of certain products.

Product availability may change without notice.

We reserve the right to discontinue products, modify product designs or limit quantities available for purchase.

4. HANDMADE AND PERSONALIZED JEWELLERY

Certain LUNE pieces are handmade, personalized or produced specifically for an individual customer.

For personalized jewellery, production may begin after the order has been placed and the required personalization details have been confirmed.

Because personalized pieces are created specifically according to the customer's specifications, they may be excluded from the statutory right of withdrawal where the applicable law provides an exception for goods made to the consumer's specifications or clearly personalized.

Where a product is described as handmade, minor variations in appearance, dimensions or finishing may occur and do not necessarily constitute a defect.

If you have concerns regarding a personalized or handmade item, please contact us at contact@1une.store and our Customer Care team will review the matter individually.

5. PRODUCT CARE

Jewellery should be handled with reasonable care.

Even where a product is described as waterproof or water-resistant, prolonged exposure to chemicals, perfumes, creams, chlorine, salt water, cleaning products or other substances may affect the appearance or finish of jewellery over time.

Normal signs of wear, scratches, tarnishing or changes resulting from improper care or prolonged exposure to chemicals are not necessarily considered manufacturing defects.

Please follow any specific care instructions provided with your product.

6. PRICES

All product prices are displayed on the website at the time of purchase.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been accepted.

Where applicable, shipping costs, taxes, duties or other charges will be displayed or communicated before completion of the order.

For international orders, customers may be responsible for import duties, customs charges, taxes or other fees imposed by the destination country unless expressly stated otherwise.

7. ORDERS

When you place an order through the LUNE website, you are submitting an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

An order is considered accepted once LUNE has confirmed the order or otherwise accepted it for processing.

We reserve the right to cancel or refuse an order where:

  • a product is unavailable;

  • there is an obvious pricing or product-description error;

  • payment cannot be successfully processed;

  • we reasonably suspect fraudulent or unauthorized activity; or

  • circumstances outside our reasonable control prevent fulfillment.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

8. PAYMENT

Payment must be completed using one of the payment methods made available through the LUNE website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not knowingly store complete payment card information on our own systems where payment processing is handled by third-party payment providers.

9. SHIPPING & DELIVERY

Orders are fulfilled according to the shipping options available at checkout.

For European orders, LUNE works with its fulfillment center in Germany. Orders may therefore be packed and shipped from Germany.

Our current shipping information, including estimated delivery times and applicable shipping fees, is available on our Shipping & Delivery page.

Estimated delivery times are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including customs processing, carrier delays, strikes, severe weather, public holidays or other logistical disruptions.

Once an order has been handed to the relevant carrier, tracking information will be provided where tracking is available.

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

LUNE is not responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete address information supplied by the customer.

If an order is returned to us because the customer provided an incorrect address or failed to collect the shipment, additional shipping costs may apply if the customer requests that the order be shipped again.

11. RETURNS & RIGHT OF WITHDRAWAL

For consumers purchasing online within the European Union, statutory consumer rights apply.

Where applicable, consumers generally have a 14-day statutory right of withdrawal from the date they receive the goods, without having to provide a reason.

If you exercise your statutory right of withdrawal, you must notify LUNE within the applicable withdrawal period and return the goods in accordance with the applicable legal requirements.

The customer is generally responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided that the customer was informed of this before purchase.

Returned products should be handled only to the extent necessary to establish their nature, characteristics and functioning. Excessive use or handling that causes a reduction in value may result in a corresponding deduction where permitted by applicable law.

LUNE's Voluntary Return Policy

In addition to any statutory rights, LUNE may offer a voluntary return period as described on our Returns & Refundspage.

Any voluntary return policy offered by LUNE does not limit or replace mandatory consumer rights.

12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.

This may include:

  • clearly personalized or custom-made jewellery produced according to the customer's specifications; and

  • sealed jewellery or products that are not suitable for return for health or hygiene reasons once the seal has been removed, where the applicable legal requirements for this exception are met.

LUNE will always apply mandatory consumer protection laws where they are applicable.

13. REFUNDS

Where a refund is legally due, LUNE will process the refund to the original payment method unless otherwise required or agreed.

For statutory withdrawals, applicable law may allow LUNE to withhold reimbursement until the returned goods have been received or the customer has provided evidence that the goods have been returned, whichever occurs earlier.

Refund processing times may vary depending on the payment provider or financial institution.

Original standard delivery costs will generally be reimbursed where required by applicable consumer law. Additional costs resulting from a customer's choice of a more expensive delivery option may not be reimbursed where the law permits this.

14. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective or incorrect, please contact us as soon as reasonably possible at:

contact@1une.store

Please include:

  • your order number;

  • a description of the issue; and

  • clear photographs where applicable.

This allows us to investigate the issue and provide an appropriate solution.

Nothing in these Terms limits any mandatory statutory rights you may have regarding defective, damaged or non-conforming goods.

For EU consumers, statutory consumer protection includes legal remedies where goods are faulty or do not conform to what was agreed or advertised.

15. INTELLECTUAL PROPERTY

All content appearing on the LUNE website, including but not limited to:

  • logos;

  • brand names;

  • product names;

  • photographs;

  • product designs;

  • graphics;

  • videos;

  • text;

  • website layouts; and

  • other visual or written materials

is owned by or licensed to LUNE unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit LUNE content without prior written permission.

The LUNE name, branding and associated intellectual property may not be used in connection with products, services or businesses that are not authorized by LUNE.

16. USER CONTENT

If you voluntarily submit content to LUNE, including photographs, reviews, comments or other materials, you confirm that you have the necessary rights to provide that content.

By submitting content for publication or marketing purposes, you grant LUNE permission to use, reproduce and display that content for purposes related to the LUNE business, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, defamatory or otherwise inappropriate.

17. THIRD-PARTY SERVICES

The LUNE website may use third-party services, including payment providers, shipping providers, analytics services, website hosting services and other technology providers.

These third parties may have their own terms and privacy policies.

LUNE is not responsible for the independent actions, availability or policies of third-party services, except where required by applicable law.

18. WEBSITE AVAILABILITY

We aim to keep the LUNE website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend access to the website for maintenance, updates, security reasons or other operational purposes.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUNE shall not be responsible for indirect or consequential losses arising from the use of the website or products purchased through the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

In particular, these Terms do not exclude mandatory consumer rights or statutory liability for defective or non-conforming products.

20. FORCE MAJEURE

LUNE shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, civil unrest, government restrictions, pandemics, strikes, transportation disruptions, customs delays, technical failures or interruptions to third-party services.

Where reasonably possible, LUNE will take appropriate steps to minimize the impact of such circumstances.

21. PRIVACY

Your personal information is processed in accordance with our Privacy Policy.

By using the LUNE website, you acknowledge that your information may be processed for purposes including order fulfillment, payment processing, shipping, customer service, fraud prevention and other legitimate business purposes, subject to applicable privacy laws.

22. CHANGES TO THESE TERMS

LUNE may update these Terms of Service from time to time.

The updated version will be published on this page together with the relevant "Last updated" date.

Changes will not retroactively alter rights or obligations relating to orders already accepted, except where required by applicable law.

23. APPLICABLE LAW & CONSUMER RIGHTS

LUNE is operated by a business legally registered in Sharjah, United Arab Emirates.

The applicable law governing these Terms and any contractual relationship with LUNE shall be determined in accordance with the laws applicable to the relevant transaction and the mandatory consumer protection laws applicable to the customer.

Nothing in these Terms is intended to deprive consumers of mandatory rights granted to them under the laws of their country of residence where such rights cannot legally be excluded.

For consumers within the European Union, mandatory EU and applicable national consumer protection laws may apply to their purchases, including statutory rights relating to withdrawal, conformity of goods, defective products and refunds.

24. CONTACT

If you have any questions regarding these Terms, an order, a product, shipping or returns, please contact LUNE:

Email: contact@1une.store

For order-related enquiries, please include your order number so that our Customer Care team can assist you as quickly as possible.

LUNE

YOU ARE MADE TO SHINE