PRIVACY POLICY

PRIVACY POLICY

Last updated: September 4, 2026

At LUNE, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit 1une.store, place an order, contact us or otherwise interact with our services.

LUNE is operated by a business legally registered in Sharjah, United Arab Emirates. For orders within Europe, we cooperate with a fulfillment and logistics center in Germany to store, prepare and ship orders on our behalf.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect only information that is reasonably necessary to operate our website, process orders, provide customer service and improve your experience.

A. Information You Provide

When you place an order, create an account, contact us or otherwise interact with LUNE, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Information you provide when contacting Customer Care

  • Personalization details required to create a personalized product

  • Other information you voluntarily provide to us

Payment information may be processed directly by our third-party payment providers. We generally do not have access to or store your complete payment card details.

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Referring website

  • Date and time of visits

  • Website interactions and navigation data

This information helps us understand how visitors use our website and improve its functionality and performance.

C. Cookies and Similar Technologies

LUNE uses cookies and similar technologies to operate the website, remember preferences, understand website usage and, where permitted, support analytics and marketing activities.

Some cookies are essential for the website and shopping functionality to work properly.

Where required by applicable law, we will request your consent before placing non-essential cookies or using similar tracking technologies.

You may manage or withdraw your cookie preferences through the cookie settings available on our website or through your browser settings.

2. HOW WE USE YOUR INFORMATION

Depending on the circumstances, we may use your personal information to:

Process and Fulfill Orders

We use your information to:

  • Process and confirm purchases

  • Prepare and ship your order

  • Provide tracking information

  • Process returns and refunds

  • Communicate with you regarding your order

  • Provide customer support

For European orders, relevant information may be shared with our fulfillment and logistics center in Germany so that your order can be stored, prepared and shipped.

Provide Customer Service

We may use your contact information and order information to respond to questions, resolve issues and provide assistance.

Improve Our Website and Services

We may analyze website usage and purchasing patterns to improve our website, products, services and customer experience.

Marketing and Communications

Where permitted by applicable law and, where required, with your consent, we may send you:

  • Newsletters

  • Product launches

  • Special offers

  • Promotional communications

  • Other LUNE updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase or provide our services.

Security and Fraud Prevention

We may process information to:

  • Protect our website and systems

  • Detect and prevent fraudulent transactions

  • Prevent unauthorized access

  • Investigate suspicious activity

  • Protect the rights, property and safety of LUNE and our customers

Legal and Regulatory Compliance

We may process or disclose information where necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from authorities.

3. LEGAL BASES FOR PROCESSING

Where applicable data-protection law requires a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract — for example, processing and delivering your order.

  • Legal obligations — where we are required to retain or disclose information by law.

  • Legitimate interests — for purposes such as website security, fraud prevention, business administration and improving our services, where these interests are not overridden by your rights.

  • Consent — where we ask for your permission, for example for certain marketing communications or non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where this is necessary to operate LUNE and provide our services.

These may include:

Fulfillment & Logistics Providers

For European orders, we work with our fulfillment center in Germany. We may provide the information necessary to store, prepare and ship your order, including your name, delivery address, order details and relevant contact information.

Payment Providers

Payment information may be processed by third-party payment providers that securely process transactions on our behalf.

Shipping Providers

We may share relevant delivery information with carriers such as DHL, Deutsche Post or other shipping providers used to deliver your order.

Website & Technology Providers

We may use third-party providers for services such as:

  • Website hosting

  • E-commerce functionality

  • Analytics

  • Customer support

  • Email communications

  • Fraud prevention

  • Marketing technologies

  • Website security

These providers may process personal information on our behalf and are expected to handle it in accordance with applicable privacy and data-protection requirements.

Legal and Regulatory Authorities

We may disclose information where required by law or where reasonably necessary to comply with legal obligations, protect our rights, prevent fraud or protect the safety of LUNE, our customers or others.

5. INTERNATIONAL DATA TRANSFERS

Because LUNE is legally registered in the United Arab Emirates and works with service providers in different countries, your personal information may be processed or transferred across international borders.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place where required by applicable data-protection law.

For European customers, this may include using appropriate contractual or other legally recognized safeguards for international transfers where required.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors including:

  • The purpose for which the information was collected

  • Whether you have an active customer relationship with us

  • Legal, accounting or tax requirements

  • The need to resolve disputes

  • Fraud prevention and security requirements

When information is no longer required, we will take reasonable steps to delete or anonymize it, subject to applicable legal retention requirements.

7. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Our website may use security technologies such as encrypted connections and SSL/TLS.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted over the Internet.

8. YOUR PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information where legally applicable

  • Request restriction of certain processing

  • Object to certain processing

  • Request portability of certain information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a competent data-protection authority

Some of these rights are subject to legal limitations and may not apply in every situation.

To exercise your rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

9. MARKETING COMMUNICATIONS

If you have subscribed to receive marketing communications from LUNE, you can unsubscribe at any time.

You can do this by:

  • Clicking the unsubscribe link in a marketing email; or

  • Contacting us at contact@1une.store

Please note that opting out of marketing communications does not prevent us from sending essential transactional messages, such as order confirmations, payment information or shipping updates.

10. CHILDREN'S PRIVACY

Our website is not intended for children who are not legally able to enter into a purchase contract under the applicable law.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

LUNE is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

13. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your information is handled, please contact us:

LUNE
Legally registered in Sharjah, United Arab Emirates

Email: contact@1une.store

We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.

LUNE

YOU ARE MADE TO SHINE