Help centre
How can we help?
Everything about orders, personalized pieces, ring sizes, jewellery care and returns. Choose a topic below, or message us directly on WhatsApp.
- Free shipping
over €80 - Ships next
business day - Free
jewellery box - 14-day
returns - 180 days
warranty
01
Orders & shipping
Where do you ship to?
We ship worldwide to more than 200 countries and regions. The shipping options for your country appear at checkout as soon as you enter your address.
How much does shipping cost?
Shipping is free on all orders over €80. Below that, the cost for your country is calculated at checkout before you pay, so there are no surprises. Full details are in our shipping policy.
How long will my order take?
In-stock pieces ship the next business day. Delivery times depend on your country; you'll find them in our shipping policy.
Personalized pieces are handmade after you order and take a little longer. See Personalized pieces.
Does my order come gift-ready?
Yes. Every order arrives in a free LUNE jewellery box, ready to gift or to keep your piece safe at home.
How can I track my order?
Right after you order, we email you an order confirmation. When your parcel ships, you'll get a second email with your tracking link. You can also check your order status in your account.
Can I change or cancel my order?
Message us as soon as possible on WhatsApp or through our contact form with your order number. We'll do our best, but once an order has shipped, or production of a personalized piece has started, we can no longer change it.
Do I have to pay customs or import duties?
Orders within the EU have no customs fees. For deliveries outside the EU, your local customs office may charge import duties or taxes. These are set by your country and are not included in our prices.
02
Personalized pieces
How does personalization work?
- Choose your piece from our personalized collection.
- Pick gold or silver, with sparkling zirconia stones or a clean polished look.
- Type your name exactly as it should appear, upper and lower case included, and place your order.
We craft each piece by hand, letter by letter, so every necklace is one of a kind.
How long does a personalized piece take?
- Personalized name necklace: about 2–3 weeks, including production and delivery.
- Custom name chain: about 4 weeks for production.
Need it for a birthday or anniversary? Order early. We'd rather take the time to get it perfect.
Can I see a preview before you make it?
Yes. Send us the name or word you want on WhatsApp and we'll send you a preview of your necklace.
Can I use Arabic or other letters?
Yes. Besides Latin letters, we also make name necklaces in Arabic script. Have something else in mind? Ask us and we'll check what's possible.
Can I return a personalized piece?
Personalized jewellery is made just for you, so it's final sale and can't be returned or exchanged. Please double-check the spelling, colour and stone option before ordering. If anything arrives damaged, we'll make it right under our 180-day warranty.
03
Ring sizes
| Lune size | US | EU | Inner diameter | Circumference |
|---|---|---|---|---|
| XS | 5 | 49 | 15.7 mm | 49.3 mm |
| S | 6 | 52 | 16.5 mm | 51.9 mm |
| M | 7 | 54 | 17.3 mm | 54.4 mm |
How do I measure my ring size at home?
Option 1: with a ring you already own. Measure the inner diameter of the ring in millimetres and compare it with the chart above.
Option 2: with a strip of paper or string.
- Wrap it snugly around the base of your finger.
- Mark the point where the ends meet.
- Measure the length in millimetres. That's your circumference; match it to the chart.
Measure at the end of the day, when your fingers are at their largest.
Which sizes are your rings available in?
Our rings come in XS (US 5), S (US 6) and M (US 7). The available sizes are shown on each product page.
I'm between two sizes. Which should I choose?
Go for the larger size. Fingers swell slightly in warm weather and during the day, and a ring that's a little roomy is more comfortable than one that's too tight. Wider rings also tend to feel tighter than thin bands.
My ring doesn't fit. Can I exchange it?
Yes, as long as the ring is unworn and in its original packaging. Message us within 14 days of receiving it and we'll arrange an exchange for another size.
04
Materials, water & skin
Water-resistant
Stainless steel won't rust
Hypoallergenic
Kind to sensitive skin
Hand-set stones
Cubic zirconia sparkle
What is your jewellery made of?
We work with two base materials. Each product page shows which one a piece is made of:
- 925 sterling silver: a classic precious metal, finished with rhodium or gold plating.
- Stainless steel: durable and made for everyday wear, coated in silver, rhodium, 14k or 24k gold.
Many of our pieces are made in Italy.
Is Lune jewellery waterproof?
Our stainless steel pieces are water-resistant and won't rust, so hand washing, rain and sweat are no problem. 925 sterling silver handles water too, but can darken over time when it gets wet often.
To keep the gold or rhodium plating bright for as long as possible, we recommend taking your jewellery off before:
- Showering or bathing (soap and shampoo dull the shine)
- Swimming in pools or the sea (chlorine and salt water attack plating)
- The sauna, hot tubs and intense workouts
Is your jewellery hypoallergenic?
Yes. Stainless steel and 925 sterling silver are hypoallergenic materials that are well tolerated by most people, including those with sensitive skin.
If you have a known metal allergy, check the material on the product page or message us before ordering and we'll advise you on the best piece.
Will my jewellery tarnish or turn my skin green?
Stainless steel doesn't tarnish and won't leave green marks. Sterling silver can naturally darken over time through contact with air and moisture; a quick polish with a silver cloth brings back the shine. Plating wears gradually with daily use, and following our care tips keeps it looking new much longer.
Are the stones real diamonds?
Our stones are cubic zirconia, hand-set for maximum sparkle. You get the iced-out look of diamonds at a price that lets you wear them every day.
05
Cleaning & storage
-
01
Wash gently
Lukewarm water and a drop of mild soap.
-
02
Dry completely
Pat dry with a soft, lint-free cloth.
-
03
Store separately
In your Lune box, dry and away from air.
How do I clean my jewellery?
- Fill a small bowl with lukewarm water and add a drop of mild, unscented soap.
- Let the piece soak for a few minutes, then gently clean around stones with a soft toothbrush.
- Rinse with clean water and pat completely dry with a soft cloth.
For sterling silver, a silver polishing cloth removes darkening in seconds. Avoid toothpaste, baking soda, bleach and other abrasive cleaners, and don't put plated pieces in an ultrasonic cleaner, as these can remove the plating.
How should I store my jewellery?
- Keep each piece separately in your Lune jewellery box, so stones and chains don't scratch each other.
- Close the clasps of necklaces and bracelets before storing them to prevent tangles.
- Store in a cool, dry place, not in the bathroom, where humidity speeds up tarnishing.
- A small zip bag works great for travel and keeps air out.
Any everyday tips to make it last longer?
- Last on, first off: put on perfume, lotion and hairspray first, then your jewellery.
- Take it off before sleeping, sports, cleaning and swimming.
- Wipe your pieces with a soft, dry cloth after wearing them.
06
Warranty & returns
Do you offer a warranty?
Yes. Every Lune piece comes with a 180-day warranty against manufacturing defects. Each piece is checked by hand before it ships, and if something isn't right, we'll repair or replace it.
What does the warranty cover?
Covered
- Faulty clasps or closures
- Stones falling out of their setting
- Defects in material or finish
Not covered
- Normal wear of the plating over time
- Scratches, dents or broken chains from pulling or impact
- Damage from chemicals, chlorine or salt water
How do I make a warranty claim?
Send us your order number and a few clear photos of the issue on WhatsApp or through our contact form. We'll get back to you quickly with the next steps.
What is your return policy?
You can return your purchase within 14 days of receiving your order. Items must be unworn, undamaged and in their original packaging. Personalized pieces are excluded. Read the full details in our return policy.
How do I return or exchange an item?
- Message us with your order number and the item you'd like to return or exchange (for example another size, or gold instead of silver).
- We'll reply with the return address and next steps.
- Pack the item securely in its original packaging and send it back within 14 days.
Once your return arrives and we've checked it, we refund you to your original payment method and email you a confirmation.
My item arrived damaged. What now?
We're sorry about that. Please message us right away with your order number and a photo of the item, and we'll find the best solution for you.
07
Payment
Which payment methods do you accept?
You can pay with any of these methods at checkout:
Is VAT included in your prices?
Yes. All prices are in euros and include VAT. Shipping is added at checkout, and it's free on orders over €80.
Is my payment secure?
Yes. Our checkout is SSL-encrypted and payments are processed by certified payment providers. We never see or store your full card details.
My discount code doesn't work. Why?
Check that the code is spelled correctly and hasn't expired. Some codes have a minimum order value or exclude certain products, and discount codes usually can't be combined. Still not working? Message us and we'll sort it out.
We're here for you
Still have a question?
Our team is happy to help with sizing, personalization or your order. The fastest way to reach us is WhatsApp.
Design your name necklace