REFUND & RETURN POLICY

NEED HELP WITH YOUR ORDER?

Our LUNE Customer Care Team is here to help.

For any questions, concerns, returns or product assistance, please contact us:

Email: contact@1une.store
WhatsApp: Our team is available via WhatsApp for direct assistance.

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At LUNE, we want every piece to feel exactly right.

If you have any questions or concerns about your order, our team is always here to help.

RETURNS

Eligible items may be returned within 10 days of delivery, provided they meet the requirements below.

All returns must be sent to our main return hub in Germany. Return instructions and the return address will be provided by our Customer Care Team before you send your parcel.

RETURN CONDITIONS

To be eligible for a return:

• The item must be unused and unworn.

• The item must be returned in its original condition and packaging.

• Proof of purchase must be provided.

• The item must be returned within the applicable return period.

ITEMS WE CANNOT ACCEPT FOR RETURN

For hygiene and production reasons, the following items are not eligible for return:

Earrings — for hygiene reasons, earrings cannot be returned once delivered.

Personalized & customized jewellery — personalized pieces are individually handcrafted specifically for you after your order is placed. Because they are made specifically to your requirements, they cannot be returned or resold.

If you have any concerns about a personalized item, please contact our Customer Care Team. We will always do our best to find a suitable solution.

REFUNDS

Once your return arrives at our Germany return hub, the item will be inspected.

You will receive an email confirming that your return has been received and informing you of the outcome of the inspection.

If your return is approved, the refund will be issued to your original payment method.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

Unless required otherwise by applicable law, original shipping costs are non-refundable.

DEFECTIVE OR DAMAGED ITEMS

Your satisfaction is important to us.

If your item arrives damaged, defective or with another issue, please contact our Customer Care Team as soon as possible.

Please include your order number and clear photographs of the item and packaging so our team can assess the issue and assist you with the best solution.

Defective or damaged items are handled separately from standard returns.

EXCHANGES

If you receive a defective or damaged item, please contact us and our team will gladly assist you with an appropriate solution.

RETURN SHIPPING

Customers are responsible for the cost of returning an eligible item to our Germany return hub, unless the return is due to a defective, damaged or incorrect item.

Return shipping costs are non-refundable..

PLEASE USE TRACKED SHIPPING

We strongly recommend returning your parcel using a trackable shipping service and keeping your proof of postage until your return has been processed.

LUNE cannot be responsible for returns that are lost in transit without valid proof of shipment or tracking.

YOUR SATISFACTION MATTERS

At LUNE, every piece is created and selected with intention.

If something isn't right with your order, please don't hesitate to reach out. Our team will gladly listen to your concerns and work with you to find the best possible solution.

LUNE
You are made to shine

Customer Care
contact@1une.store
WhatsApp