Customer service
Returns &
exchanges
Not quite the one? You have 14 days from delivery to return or exchange your piece. Just message us on WhatsApp or send an email — we'll take care of the rest, personally.
14 days
To return from delivery
Exchange
Swap size or style
Refund
To your original payment
Personal
Real replies, no forms
How it works
Four simple steps
No portals, no printing labels blind. Message us and we guide you through every step.
-
01
Get in touch
Message us on WhatsApp or email returns1une@gmail.com within 14 days of delivery. Include your order number and whether you'd like a return or an exchange.
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02
Receive instructions
We confirm your request and send you the return address and everything you need to ship your piece back.
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03
Pack & send
Place the jewellery unworn in its original Lune packaging and send it back with a tracked shipping service.
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04
Refund or exchange
Once we've checked your return, we refund your original payment method or send your new piece on its way.
Good to know
Return conditions
We gladly accept
- Pieces returned within 14 days of delivery
- Unworn jewellery in perfect condition
- Items in their original Lune box and pouch
- Exchanges for a different size, colour or style
We can't accept
- Personalized or engraved pieces, made just for you
- Earrings that have been worn or unsealed, for hygiene reasons
- Jewellery with signs of wear, damage or alterations
- Returns sent back without contacting us first
Start your return
We're here to help
Choose whatever is easiest for you. Have your order number ready and we'll get back to you as soon as possible.
How long do I have to return my order?
You have 14 days from the day your order is delivered to let us know you'd like to return or exchange it. Contact us within that window and we'll guide you through the rest.
When will I receive my refund?
As soon as your return arrives and has been checked, we refund the amount to your original payment method. Depending on your bank or provider, it can take a few business days to show on your account.
Can I exchange for a different size or piece?
Of course. Tell us which size, colour or piece you'd like instead when you contact us, and we'll reserve it for you while your return is on its way.
Can I return personalized jewellery?
Personalized and engraved pieces are made especially for you and can't be returned or exchanged — unless they arrive damaged or faulty. In that case, message us right away with a photo.
My piece arrived damaged. What now?
We're so sorry. Send us your order number and a photo via WhatsApp or email and we'll sort out a replacement or refund for you as quickly as possible.