Customer service
Shipping & delivery
At LUNE, every order is carefully packed and shipped from Germany.
We ship worldwide with DHL and, where applicable, Deutsche Post Einschreiben. Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel every step of the way.
- Shipped from Germany
- Free in Germany over €150
- Worldwide with DHL
- Tracking via email
Shipping rates by region
01
Germany
| Shipping method | Cost | Delivery time |
|---|---|---|
| DHL Paket / Deutsche Post Einschreiben | €7 | 2–5 working days |
| Free shipping | €0 | Orders over €150 |
02
Europe
We ship to all 27 EU countries.
Austria · Belgium · Bulgaria · Croatia · Cyprus · Czech Republic · Denmark · Estonia · Finland · France · Germany · Greece · Hungary · Ireland · Italy · Latvia · Lithuania · Luxembourg · Malta · Netherlands · Poland · Portugal · Romania · Slovakia · Slovenia · Spain · Sweden
| Shipping method | Cost | Delivery time |
|---|---|---|
| DHL | €15 | 7–14 working days |
03
Switzerland · UK · Liechtenstein
| Shipping method | Cost | Delivery time |
|---|---|---|
| DHL | €20 | 7–14 working days |
04
MENA region
We offer shipping to selected destinations within the MENA region.
United Arab Emirates · Saudi Arabia · Qatar · Kuwait · Bahrain · Oman · Yemen · Iraq · Iran · Jordan · Lebanon · Syria · Israel · Palestine · Egypt · Türkiye
| Shipping method | Cost | Delivery time |
|---|---|---|
| DHL | from €25 | 7–14 working days |
Express
DHL Express
For customers who prefer a faster delivery option, DHL Express is available for international orders.
| Shipping method | Cost |
|---|---|
| DHL Express | from €100 |
Tracking
Once your order has been shipped, your DHL tracking number will be sent to you via email. You can use it to follow your parcel throughout its journey.
Please note
- Delivery times are estimates and may vary depending on the destination, customs clearance and the shipping carrier.
- Delays may occur due to DHL, Deutsche Post, customs, public holidays or unforeseen logistical circumstances.
- For international orders, customs duties, import taxes and other local charges are not included in the shipping price and are the responsibility of the customer.
Shipped from Germany.Delivered worldwide.
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